Frequently Asked Questions

Q: What are the delivery times?

Delivery times vary depending on the type of product:Small parts (fittings, pipes, accessories) — 4 to 5 daysThreaded coilover assemblies* — 4 to 5 daysJapan Racing wheels — 5 to 7 daysAir Lift air ride kit — 1 weekTA Technix air ride kit — 3 to 4 weeksAirmext air ride kit — 5 to 8 weeksRasl'Bitume merchandise — 1 to 2 weeksCustom wheels (monoblock / 2-piece / 3-piece) — 4 to 7 monthsMTS Technik lowering springs: made to order — expect about 14 business days of production before shipping. *Some sets are made to order and may require additional time

Q: My tracking shows not delivered to the carrier, what should I do?

No need to panic, this is completely normal! This means your package is on its way — the tracking updates once it is handled by the local carrier.For some Airmext items, this delay can take 1 to 2 additional weeks before the first update. 💡 If your tracking has been stuck for more than 3 weeks without an update, contact our customer service — we will open a carrier case.

Q: I only received part of my order, is that normal?

No worries! Sometimes your order is shipped in multiple separate packages — each with its own tracking number. This is completely normal and does not affect your order.If you have only received one tracking email, the others will be sent to you automatically with the next shipments.

Q: What is the difference between the Airmext kits A, B, and C?

The three kits differ by the number of compressors and the tank size:Kit A — 1 compressor + 2-gallon tank (450 mm L × 168 mm Ø). Ideal for limited trunk space.Kit B — 2 compressors + 3-gallon tank (605 mm L × 168 mm Ø × 190 mm H). The balanced choice for daily use.Kit C — 2 compressors + 5-gallon tank (851 mm L × 168 mm Ø × 190 mm H). The performance kit for demanding users.

Q: How to choose your air ride kit — 1 or 2 compressors, what tank size?

Our recommendation: always have 2 compressors. A compressor is still a mechanical part subject to wear. If one of the two fails, the second will allow you to lift your vehicle and get home safely.Regarding the tank size: the larger it is, the less the compressors are used — which extends their lifespan and improves the system's responsiveness. The limiting factor is often the available space in your trunk. 💡 Our recommendation: Kit B is the ideal choice for the vast majority of installations — 2 compressors, generous tank, compact footprint.

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Do you have questions? Here are the answers.

Deadlines, delivery, kit selection… our team has gathered answers to the most frequently asked questions. Can't find what you're looking for? The chat is available at the bottom right.

What are the delivery times?

Delivery times vary depending on the type of product:

Small parts (fittings, pipes, accessories) — 4 to 5 days
Threaded coilover assemblies* — 4 to 5 days
Japan Racing wheels — 5 to 7 days
Air Lift air ride kit — 1 week
TA Technix air ride kit — 3 to 4 weeks
Airmext air ride kit — 5 to 8 weeks
Rasl'Bitume merchandise — 1 to 2 weeks
Custom wheels (monoblock / 2-piece / 3-piece) — 4 to 7 months
MTS Technik lowering springs: made to order — expect about 14 business days of production before shipping.

*Some sets are made to order and may require additional time

My tracking shows not delivered to the carrier, what should I do?

No need to panic, this is completely normal! This means your package is on its way — the tracking updates once it is handled by the local carrier.

For some Airmext items, this delay can take 1 to 2 additional weeks before the first update.

💡 If your tracking has been stuck for more than 3 weeks without an update, contact our customer service — we will open a carrier case.

I only received part of my order, is that normal?

No worries! Sometimes your order is shipped in multiple separate packages — each with its own tracking number. This is completely normal and does not affect your order.

If you have only received one tracking email, the others will be sent to you automatically with the next shipments.

What is the difference between the Airmext kits A, B, and C?

The three kits differ by the number of compressors and the tank size:

Kit A — 1 compressor + 2-gallon tank (450 mm L × 168 mm Ø). Ideal for limited trunk space.
Kit B — 2 compressors + 3-gallon tank (605 mm L × 168 mm Ø × 190 mm H). The balanced choice for daily use.
Kit C — 2 compressors + 5-gallon tank (851 mm L × 168 mm Ø × 190 mm H). The performance kit for demanding users.

How to choose your air ride kit — 1 or 2 compressors, what tank size?

Our recommendation: always have 2 compressors. A compressor is still a mechanical part subject to wear. If one of the two fails, the second will allow you to lift your vehicle and get home safely.

Regarding the tank size: the larger it is, the less the compressors are used — which extends their lifespan and improves the system's responsiveness. The limiting factor is often the available space in your trunk.

💡 Our recommendation: Kit B is the ideal choice for the vast majority of installations — 2 compressors, generous tank, compact footprint.