Refund policy

Return and Refund Policy

1) Right of withdrawal

In accordance with European consumer law, you have 14 days from receipt of your order to exercise your right of withdrawal, without having to give any reason or pay any penalty.

2) Mandatory prior contact

Before making any return, you must contact us without fail (contact form or customer service email) in order to obtain the return instructions and, where applicable, a return authorisation number (RMA). Any parcel sent back without prior agreement may be refused.

3) Return conditions

To be accepted, the item must be returned:

unused,
in perfect condition,
in its original packaging,
and accompanied by a receipt or proof of purchase.
⚠️ Do not send your purchase back directly to the manufacturer.

The product must be shipped within 14 days of your notice of withdrawal.

4) Statutory exceptions

The following are not eligible for the right of withdrawal:

Certain items cannot be returned:

Personalised products (e.g. stickers), except in the event of a manufacturing defect.
Technical parts (e.g. suspension) other than in the event of a genuine failure of the item.

5) Refund

After receipt and inspection of the return, we will confirm by email that the refund has been approved.

The refund is issued to the original payment method.
We issue the refund within 14 calendar days at the latest following receipt of your parcel.
Depending on your bank or card issuer, the credit appearing in your account may take up to 14 working days.
Return shipping costs are payable by the customer.