Refund policy

RETURNS

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To make a return, you must present us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund is granted: (if applicable)

* Any item that is not in its original condition, is damaged, or has certain parts missing for reasons not due to our error.

* Any item that is returned more than 30 days after delivery.

REFUNDS (IF APPLICABLE)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision on whether to approve or reject your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

An order placed in ECO delivery, therefore without follow-up, cannot under any circumstances be refunded or returned.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven't received your refund yet, please check your bank account again first.

Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often some processing time required before a refund is posted.

If after completing all these steps, you still have not received your refund, please contact us via the contact form on our website.

SALE ITEMS (IF APPLICABLE)

Only regular priced items can be refunded. Unfortunately, sale items are non-refundable.

EXCHANGES (IF APPLICABLE)

We only replace an item if it is faulty or damaged. If in this case you wish to exchange it for the same item, contact us via the contact form.

GIFTS

If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.